We welcome your feedback about the service and the care you received at CASE. Feel free to email your thoughts to: [email protected] or use the form below to submit a testimonial of your own if you appreciated the service that you received at CASE!

Thank you.

Former building in Crystal Lake. CASE is proudly celebrating our 20th anniversary in 2017!


20th Anniversary Press:

Northwest Quarterly – Helping Barks & Meows for Two Decades (view .PDF)

Dr. Ragni (view .PDF)


I wanted to say a big thank you to your staff.

During the morning hours of Sunday, July 9, 2017, our westie/terrier mix was attacked by another dog. He was torn up pretty bad for going up to say “hello” as the dog walked past our house. My husband was outside with him and rushed to get him to your ER. My daughters were hysterically crying and we were all upset at his injuries. Your staff from the first moment we walked in for help was kind, professional, and quick to take action. 40 staples later our little guy is home resting. I can’t express my gratitude enough at how caring this staff was to my husband (who is normally a rock was pretty shaken up) my daughters (who asked a million questions of wanting to see their dog) and myself that started crying upon seeing how severe his injuries were but also so grateful that what could have been worse were not due to the fast actions and training of your staff.

Thank you for taking care of our Davey as if he were your own pet. To our family it meant the world. Bless all of you for the work you do.

The Conboy Family

I’ve brought my greyhounds here over the last 13 years for emergencies but now also for visits to Dr. Harrington for a heart issue and Dr. Turner for rehabilitation. The doctors and the staff will do everything they can for your pet 🙂

Diane Jorns

Our experience here went well, once again. In the past 15+ years, they have treated our mini dachshund 3 times. Each time they treated him very well and I can only tell you that without them we would have been lost. They’ve even answered questions on phone calls regarding our dog. I would not be afraid to refer anyone to them for their pet care.
Bobbie Gifford

Our Tucker got wonderful care from this staff. Dr. Harrington called us every week for a month after Tucker was home, he just wanted to check up on him. Thank you Dr. H!

Sharon Horvath

We recently brought our loving dog, Jazzy, to your hospital on February 2nd.  Unfortunately, Jazzy was gravely ill and we had to make the difficult decision of ‘putting her down’.  I wanted to let you know how much you touched our hearts on this very difficult day.  Your kindness, empathy, and professionalism is deeply appreciated.  Your patience and understanding of how much Jazzy touched our hearts, our lives, is something that pet owners don’t always experience.  Thank you, particularly Dr. Alicia M. Ragni, for your dedication and help in doing what was best for Jazzy.

Carol A. Hamilton

Well…words can not express how grateful and appreciative we are to all of you for saving Wrigley’s life (now for a 2nd time) and just taking such good care of not only her, but us as well.  Your dedication and patience is a gift to everyone you encounter and I thank God for each and every one of you!  You are angels to me and my family!  You are a special bunch and we are so very thankful for your talents!

Dina, Darlene, Lucy & Wrigley

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