What to Expect at a Specialty Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient paperwork.
Meet Our Specialist
A member of our specialist team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll take the time to answer.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinary specialist will work with you to determine a treatment plan for your pet. After your visit, we will also contact your primary care veterinarian and provide a detailed written report about your appointment and treatment plan.
Our Pet Care Philosophy
We are an extension of your primary care veterinarian at those times when unique medical care is required. We proudly serve pet owners and veterinarians in Crystal Lake by providing advanced-level services and procedures not generally available in family practice.
We will work closely with your family veterinarian and our network of specialists to provide the best course of treatment for your pet.
Payment & Financing FAQs
At Companion Animal Specialty and Emergency Hospital in Crystal Lake, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will send you results in minutes.
Apply for CareCredit Apply for Scratch Pay
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization or diagnostics, a deposit is required upfront with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
While we require that you pay your medical bill directly to us, our Crystal Lake veterinary team is happy to help you with any of the necessary paperwork that will streamline the reimbursement process from your insurance provider.
Pet Owner Resources
Here are some helpful links for your pet's health.
Blood Donor Program
The CASE Hospital Blood Donor Program helps to save pet lives.
Pet Care Tips
Useful tips and advice to help you provide your pets with lifelong care.
Get financing with CareCredit or Scratchpay quickly and easily.