What To Do In A Veterinary Emergency
We strive to make an emergency as stress-free as possible by letting you know what to expect at our emergency veterinary clinic.
Here are the steps you should follow:
Call Ahead If Possible
We understand that in an emergency, it may not be possible for you to call us in advance, but if it is possible we recommend that you do so.
Come To Our Hospital Immediately
Upon your arrival, a member of our team will show you to an examination room. One of our experienced vet technicians will triage your pet and one of our emergency veterinarians will perform a full examination.
Diagnosis & Treatment
Once the veterinarian has completed a full examination, they will develop a treatment plan that will ensure your pet receives the best possible outcome.
During and after your visit our veterinary team will provide your primary care veterinarian with updated information regarding your pet's medical history to ensure seamless, integrated care that meets all of your pet's needs.
Animal Emergency FAQs
Emergency veterinary care involves the treatment of animals in situations that require immediate medical attention or could potentially be life-threatening.
- What is considered an emergency?
The following situations are considered veterinary emergencies and will require urgent care. If your pet is experiencing any of these symptoms, bring them to our emergency hospital immediately.
- Obvious signs of extreme anxiety or pain
- Bleeding that hasn't stopped, or severe bleeding
- Choking, difficulty breathing, or continuous coughing/gagging
- Injuries to the eye(s)
- Discoloration of the gums (blue, purple, pale, or gray gums, etc.)
- Difficulty giving birth
- Bloated, distended, swollen, or painful abdomen
- Pain associated with passing feces or urinating, or inability to pass feces or urinate
- Bleeding from nose, mouth, rectum, or blood in the urine
- Staggering and/or seizures
- Severe lameness, fractured bones, or inability to move legs
- You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
- Refusal to drink for 24 hours or more
- Obvious signs of trauma
- Severe vomiting or diarrhea that contains blood or more than two episodes in 24-hours
- Heatstroke or heat stress
- What emergency services do you offer?
At our emergency hospital, we offer efficient and compassionate emergency care for your companions. We are capable of providing specialized diagnostics, a complete range of surgical services, and hospitalization.
- Do I need to call ahead?
We always recommend that you call us before your arrival, although we understand that emergencies might happen very quickly and that this is not always possible.
If you are unable to call ahead of your visit, please do not hesitate to bring your pet to our hospital for immediate veterinary medical attention.
- When is your emergency clinic open?
We are open 24 hours, 7 days a week, 365 days a year.
- How long will we have to wait to see the vet?
Our veterinary emergency hospital behaves much the same as a human emergency department does and so we cannot always determine what the wait times will be like and you may need to wait a short while.
As we are unable to predict what emergencies will arise that we will need to treat each day we cannot guarantee wait times but we always prioritize cases based on medical need.
Our emergency animal hospital has a comfortable waiting area, and we will do our best to inform you about wait times and the status of your pet.
- Will you keep in touch with our primary care veterinarian?
Yes, we will ensure that your primary care veterinarian is thoroughly updated with your pet's medical history and files to ensure your pet receives seamless integrated care.
Payment & Financing
At CASE Hospital we aim to make the emergency process as stress-free as possible, including the process of payment.
- What payment options do you accept?
At the time of admission, we will require an initial payment with the remainder due at discharge. We accept cash, checks, Visa, MasterCard, Discover, American Express
- Do you offer any payment plans or financing options?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will send you results in minutes.
- Do you provide a cost estimate for services?
Yes, you will receive a written treatment plan with an estimate at the time of your pet’s initial examination, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- What are the fees associated with an emergency visit?
Our animal hospital uses modern diagnostic equipment and with the complexity of the procedures employed to address emergency veterinary medicine, the cost of emergency care may be higher than that of general care.
Once we have fully examined your pet and developed a personalized treatment plan, we will be able to review the scope of services necessary, along with their fees. If you choose to proceed with our recommendations, we will request a deposit.
The balance will be due at the time of your pet’s discharge. You will be promptly notified of any changes that require additional costs.
- Can you help with pet insurance?
While we require that you pay your medical bill directly to us, our Crystal Lake veterinary team is happy to help you with any of the necessary paperwork that will streamline the reimbursement process from your insurance provider.
Our Emergency Veterinarians in Crystal Lake
Our experienced emergency veterinarians are highly qualified to provide attentive emergency care for your pet 24 hours, 7 days a week, 365 days a year.