Companion Animal Specialty & Emergency Hospital
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Covid-19 Update – October 14, 2020
Companion Animal Specialty and Emergency Hospital would like to provide another update regarding changes in normal operations due to the COVID-19 pandemic.
At this time, our surgery department is currently non-operational. Internal Medicine will also be non-operational, and will reassess seeing new cases the week of October 26, though this is subject to change.
Please call us with all potential emergency cases. We are performing phone triage to assess your pets’ needs as best as possible.
We are continuing CURBSIDE service for all patients. Please call from your car when you arrive and we will direct you how to proceed. Please do not enter the vestibule unless it is requested.
We continue to experience extended wait times for multiple reasons. An average wait time of 2-3 hours is not uncommon. We perform triage on all patients upon arrival, and pets are seen based on our assessment of their condition. Please be aware that the emergency clinic does not schedule appointments and we are not first come first serve. The most critical pets will be seen first.
At this time, visitation of hospitalized pets is still discouraged.
Our team is happy to provide you a video conference option such as Face Time or texting photos and videos of your pet while they are in our care.
Thank you for your understanding and support. Please call 815-479-9119 with any questions or concerns regarding your pets care.
The CASE Hospital Team
At Companion Animal Specialty and Emergency (CASE) Hospital, our team of specialists, experienced veterinarians, attentive technicians, and caring support team are here 24/7 to provide you with state-of-the-art emergency, specialty, and integrative medical care and the comfort and peace of mind you need when your pet is ill or injured.
Our open and continuous collaboration with you and your primary care veterinarian ensures comprehensive care and maximum attention for your pet. Specialty and referral care by appointment.