Companion Animal Specialty & Emergency Hospital
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Regarding COVID-19 Outbreak:
Companion Animal Specialty and Emergency Hospital (CASE) remains open for true emergency care. As you know, we are continuing to evaluate the situation regularly and we will update this page and our website as often as needed. Currently, we are no longer scheduling new appointments through our specialty departments. If you have an appointment and have not already been contacted please consider the need at this time. We request that all non-essential appointments be cancelled until further notice. Please call 815-479-9119 immediately if you need to discuss an appointment.
If you believe you have an emergency with your pet, please call CASE at 815-479-9119 to discuss your concerns. We are attempting to provide phone triage and telemedicine care to the best of our ability. This will hopefully prevent unnecessary exposure for you and our staff.
Currently, our front doors are remaining locked, 24/7, to protect our team. Again, we ask that you call prior to arriving at CASE. When you arrive, we ask that you call the clinic from the parking lot, staying within your car. Our exceptional staff members will come out to triage your pet. This may include taking your pet inside for initial evaluation. Essentially all communication will occur by phone, with very few exceptions. We understand that this is difficult and not how you would want the situation normally handled. This current protocol is in place for your safety, but most importantly for the safety of our staff members so that they can continue to be the heroes working here for your four-legged family members healthcare.
We thank you for your understanding and patience during these turbulent times.
The CASE Hospital Management and Staff
At Companion Animal Specialty and Emergency (CASE) Hospital, our team of specialists, experienced veterinarians, attentive technicians, and caring support team are here 24/7 to provide you with state-of-the-art emergency, specialty, and integrative medical care and the comfort and peace of mind you need when your pet is ill or injured.
Our open and continuous collaboration with you and your primary care veterinarian ensures comprehensive care and maximum attention for your pet. Specialty and referral care by appointment.