Companion Animal Specialty & Emergency Hospital
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Companion Animal Specialty and Emergency Hospital would like to keep you updated regarding changes in normal operations due to the COVID-19 pandemic.
At this time, our surgery department is currently non-operational. Internal Medicine is open but seeing limited cases. We are doing our best to get appointments scheduled with us when possible or will refer you elsewhere.
Please call us with all potential emergency cases. We are performing phone triage to assess your pets’ needs as best as possible and to help determine if your pet has a condition that might be able to wait.
We are continuing CURBSIDE service for all patients. Please call from your car when you arrive and we will direct you how to proceed. Please do not enter the vestibule unless it is requested.
We continue to experience extended wait times for multiple reasons. An average wait time of 2-3 hours is not uncommon. On the weekends during peak times of emergency room visits, this wait time may be further extended beyond 2 – 3 hours. As mentioned above, it is best if you are able to call ahead before coming in. We perform triage on all patients upon arrival, and pets are seen based on our assessment of their condition. Please be aware that the emergency clinic does not schedule appointments and we are not first come first serve. The most critical pets will be seen first.
At this time, visitation of hospitalized pets is still discouraged. Our team is happy to provide you with a video conference option such as Face Time or texting photos and videos of your pet while they are in our care.
Thank you for your understanding and support. Please call 815-479-9119 with any questions or concerns regarding your pets care.
The CASE Hospital Team
At Companion Animal Specialty and Emergency (CASE) Hospital, our team of specialists, experienced veterinarians, attentive technicians, and caring support team are here 24/7 to provide you with state-of-the-art emergency, specialty, and integrative medical care and the comfort and peace of mind you need when your pet is ill or injured.
Our open and continuous collaboration with you and your primary care veterinarian ensures comprehensive care and maximum attention for your pet. Specialty and referral care by appointment.